(02) 9608 5122
FAQ
Do you price match competitor quotes on shopfittings?
Yes, we’re confident we offer very competitive pricing for quality store fixtures in Australia, and we’re happy to investigate if you’ve seen a better price elsewhere.
Simply send us a verified written quote from another shop fittings supplier for equivalent quality product(s), and our sales team will review and respond within one business day. We offer our Best Price Guarantee across our complete product range, and discounts are offered on verified competitor quotes for equivalent quality.
Please Contact Us or call (02) 9608 5122 to submit your comparison.
How do I place an order?
You can submit your order through our Request For Quote page after selecting your products, or call us on (02) 9608 5122 to discuss and arrange your order requirements.
If you prefer to use our Contact Us form, please include the following:
- Your contact details, including your shipping address (if delivery is required)
- Email address, along with at least 2 contact phone numbers
- The appropriate contact person
- Quantity you’d like to purchase, product code, and colour choice
Our sales team will get back to you with a firm quote.
How long will it take to process my order or enquiry?
Generally, we’ll complete and process your order or enquiry within 24 hours between Monday and Friday.
If your order is urgent, please give us a call on (02) 9608 5122 between 8:30 AM and 5:00 PM AEST, Monday to Friday. Standard in-stock items are dispatched within 1 to 5 business days after payment is received. Custom or backorder items take a little longer and we’ll let you know the lead time at the quote stage.
What type of payment methods do you accept?
Shopfittings Direct accepts the following payment methods:
- Electronic funds transfer (EFT) – our preferred method for online orders
- Visa and Mastercard
- Cash – accepted when you visit our showroom at 24 Sammut Street, Smithfield NSW 2164
All online payments are processed through secure encrypted channels. We use bpoint facility hosted by the Commonwealth Bank of Australia.
Do you provide a delivery service across Australia?
Yes, we’re able to organise delivery anywhere within Australia to your door, including Sydney, Melbourne, Brisbane, Perth, Adelaide, Hobart, Canberra, and Darwin, as well as regional and some remote areas.
Some remote areas may involve additional freight time or surcharges, so please check with us if you think you’re located in an isolated location. Palletised or crated orders performed by freight carriers can only be delivered to an unloading zone or area, not inside the premises. Metropolitan Sydney deliveries are carried out by point to point courier services.
How much do you charge for delivery?
Delivery charges are calculated based on the quantity, size, and weight of your order along with your destination postcode. There are no hidden fees, a final freight charge is confirmed on your quote before payment, so you know exactly what you’re paying.
Heavy items such as gondola shelving bays and glass showcases are shipped palletised, while smaller accessories like hooks and brochure holders ship via standard courier. Metro Sydney deliveries are generally the most economical, while regional WA, NT, and TAS destinations may carry higher freight costs.
Does my order include freight insurance?
Yes, orders performed by freight carriers contracted to Shopfittings Direct include comprehensive insurance against loss or damage sustained during delivery at no additional charge to our clients.
A few things to note about transit insurance:
- All transit insurance claims require photographic proof of declared damage(s)
- Damages must be reported to us within 7 days of receipt of goods, in writing
- Please submit all claims via email only
- Exchange or refunds are processed at the discretion of Shopfittings Direct after review.
- Refer to our terms & conditions https://www.shopfittingsdirect.com.au/terms-of-use/ for details.
Transit cover ends at the point of delivery for palletised or crated orders delivered by freight carriers contracted to us. Once your order has arrived at the designated unloading point of delivery, it is the client’s responsibility to safely unload pallet(s) or crate(s).
What type of Slatwall Panel system do you sell?
Shopfittings Direct guarantees premium quality materials and stringent quality control on our Slat Panel Display Wall range.
By far, white Slat Panel Display Wall is the most commonly purchased finish by retailers from our standard colour range, we offer a clean bright white from trusted Australian and offshore manufacturers. Convenient, on-hand stock panels are available in 100mm and 150mm groove centres in 18mm thicknesses. Our premium imported 18mm thick slat panel also uses 1mm thick aluminium T-inserts for added strength.
Please remember to always employ credible shop fitters or contractors who are highly experienced in the installation of Slat Panel Display systems. We also stock compatible accessories including slatwall prongs, brochure holders, wire baskets, and acrylic display fittings.
Where is your showroom located?
Our showroom and warehouse are located at 24 Sammut Street, Smithfield NSW 2164, in Western Sydney.
You’re welcome to drop in during business hours (Monday to Friday, 8:30 AM – 5:00 PM AEST) to see working samples of our gondola shelving, slat wall systems, glass showcases, and display fixtures before ordering. If you’d like to arrange an appointment or need directions, just give us a call on (02) 9608 5122.
Is there a minimum order value?
No, we don’t have a fixed minimum order value for orders being collected personally from our showroom. Any orders being freighted or collected by a third ary courier are all subject to a minimum order value of $85.00 + GST
Small accessory orders for items like hooks, brochure holders, and sign strips are accepted, though freight costs can make very small interstate orders uneconomical, so it’s worth consolidating where you can. For bulk orders, retailers and shopfitters can request tiered discount pricing through our quote system. Chain retailers and franchises setting up multiple stores generally receive custom pricing, please contact our sales team directly for project quotes.
Do you offer installation services?
We supply store fixtures but don’t install them on-site ourselves.
Our modular gondola shelving, slat panel walls, and most of our display systems are designed for assembly by experienced shopfitters or trade contractors. For larger installations particularly Slat Panel Display Walls or integrated gondola runs, we recommend engaging a licensed shopfitter who’s familiar with commercial retail fitouts. Our sales team can provide product specification sheets and load data to help your installer.
What warranty applies to your products?
All of our products carry a minimum statutory 12 months warranty from the day of receipt, against defects in materials and workmanship.
Warranty duration and terms vary depending on the product category – metal gondola shelving, glass showcases, and slat wall panels each have different coverage. All warranty claims require proof of purchase and photographic evidence of the defect. Please note, normal wear and tear, accidental damage, misuse, and damage from incorrect installation aren’t covered. The specific warranty terms for your order will be confirmed in writing at the quote stage.
Can I return items?
Yes, standard in-stock items in their original, unused condition can be returned within a reasonable period after delivery, subject to our Returns & Replacements policy.
A few things to keep in mind:
- The customer is responsible for return freight and safe packaging
- Custom-made items, cut-to-size slat panels, and special-order colours are non-returnable unless faulty
- Damaged items must be reported to us within 7 days of delivery with photographic evidence
- Refunds and exchanges are processed after returned items are inspected at our Smithfield NSW warehouse
You can read our full return terms on the Returns & Replacements page.
Do you supply pharmacy, supermarket, and chain retail fitouts?
Yes, we supply gondola shelving systems and modular display fixtures to pharmacies, supermarkets, convenience stores, liquor retailers, and multi-site chain retailers right across Australia.
Common pharmacy shelving configurations use our flat metal pegboard gondola bays or volcano pegboard systems. Our project quotes for multi-store rollouts include bulk pricing, staggered delivery schedules to suit your fitout program, and colour-matched finishes where required.
What colours are available on your gondola shelving and slat walls?
Our standard gondola shelving is available in white, black (on our metal slatwall and volcano pegboard systems), and hammertone finishes.
The hammertone range includes hammertone flat pegboard, hammertone volcano pegboard, and hammertone slatwall systems. Slat Panel Walls are most commonly supplied in white, though other colours can be sourced on request subject to minimum quantities and lead time. Custom powder-coating for chain retailer brand colours is also available on project quotes.
Do you sell to the public or only to trade?
We sell to both trade and public customers.
Retailers, franchise operators, pharmacists, shopfitters, interior designers, and individual small business owners are all welcome to order through our quote system or visit the Smithfield NSW showroom. There’s no trade-only restriction and no account application required for first time customers. Bulk and trade pricing is applied automatically on quotes above qualifying volume thresholds.
Can you custom-make shelving to specific dimensions?
Custom sizing is available for selected product categories, including cut-to-size melamine shelves, glass shelves, and slat panel sheets.
Our gondola shelving and display showcases use standardised modular dimensions for cost and compatibility reasons, so non-standard modular sizing generally isn’t supported. If you have custom requirements, please submit a dimensional drawing through our Contact Us page and our sales team will come back to you with feasibility, lead time, and pricing.
Do your products meet Australian workplace safety standards?
Our products are commercial-grade shelving and display fixtures designed for retail use.
Structural components such as gondola upright posts, shelf arms, and glass showcases are manufactured to withstand typical retail loads when installed correctly by a competent shopfitter. Load ratings for specific shelf configurations are available on request, just ask our sales team. Retailers are responsible for ensuring installed fixtures comply with the relevant state Work Health and Safety regulations and for verifying load suitability for intended display weights.
Do you offer bulk discounts for chain rollouts?
Yes, bulk discount pricing for chain rollouts, franchise fitouts, and large single site projects is quoted on a project basis.Please submit your full requirement, product specifications, quantities per store, number of sites, delivery locations, and target installation dates — through our Request For Quote system or email sales@shopfittingsdirect.com.au. Project quotes typically come back within 2 to 3 business days and include staggered delivery options, consolidated freight, and progress-payment terms for larger orders.